The Process

Shipping Guidelines

Drop-off Locations

Mobile Care › Store Drop-off

The Process

Step 1

Proof of purchase is required for verification.

Step 2

Initial shipping fee will be settled in-store.

Step 3

An initial assessment report, to be followed by service updates, will be provided via email by our service team.

Step 4

Final payment for service and repair must be settled before devices will be delivered to your preferred address.

Shipping Guidelines

One-way shipping fee for devices within 1 year warranty from Power Mac Center and The Loop stores will be waived once. Two-way shipping fees for succeeding services will be charged.

Shipping fee for out-of-warranty devices and devices not purchased from Power Mac Center and The Loop stores will be fully charged to customers.

Packaging of devices for service and repair must be provided by the customer. Original box of devices is preferred.

Drop-off Locations

Power Mac Center

Robinsons Ilocos Norte SM City San Pablo
SM City Tuguegarao SM City Bacoor
Robinsons Tuguegarao SM City Dasmariñas
Robinsons La Union Fora Mall
SM City Urdaneta Central SM City Batangas
SM City Pampanga SM City Lipa
Harbor Point SM City Lucena
Vista Mall Bataan SM City Daet
SM City Fairview SM City Legazpi
SM City San Lazaro SM City Sorsogon
SM City Sta. Rosa SM City Puerto Princesa

SM City Roxas

Robinsons Iligan

The Loop

Xentro Mall Vigan
SM City Baguio
SM Center Dagupan
SM City Calamba

D' Mall Boracay

SM City General Santos