Delivery & Shipping Policy
We offer a range of shipping methods to accommodate various needs:
- Standard Shipping - Our standard shipping option ensures that orders are delivered directly to your door within the typical lead time.
- Express Shipping - Experience fast and expedited delivery for your orders with our express shipping service.
- Branch Pickup - Opt for the convenience of collecting your order from one of our designated branch locations with our branch pickup service.
Shipping costs are determined based on several factors, including package weight, dimensions, shipping method, and destination. Shipping charges will be calculated and displayed at the time of checkout. We may offer promotional offers or free shipping for orders exceeding a specified amount - subject to terms and conditions. It's important to note that shipping costs are non-refundable once the service has been rendered.
Delivery timeframes vary depending on the shipping method chosen and the destination:
- Standard Shipping: For Metro Manila orders, the estimated delivery time is 2-3 working days. Provincial orders may take up to 8-15 working days to be delivered.
- Express Shipping: Orders placed Monday to Friday, excluding public holidays, are eligible for same-day delivery if placed before 11 am.
- Branch Pickup: Once your order is processed, it will typically be ready for collection within 2-3 working days. Please wait for a pickup confirmation before collecting your order from the designated branch location.
Nevertheless, we shall not be liable for any delay arising from force majeure. Force majeure, for the purposes of this Policy, shall include acts of God, extreme weather conditions, war (declared or undeclared), hostilities, rebellion, insurrections, acts of terrorism, actual or threatened, labor disputes, any act of any government, any instrumentality or agency thereof, or any act or cause which is reasonably beyond the control of such party.”
Order Processing Time
We strive to quickly process and prepare your order for shipment. Order processing time includes order verification, packaging, and labeling. The processing time may vary depending on product availability and order volume. We will provide you with an estimated processing time during the checkout process.
Tracking and Notifications
Once your order has been shipped, we will provide you with a tracking number or order status updates. You can use this information to track the progress of your shipment and receive notifications regarding its status, including when it has been shipped and when it is out for delivery.
It is crucial to provide accurate and complete shipping addresses. We are not responsible for delays or additional charges resulting from incorrect or incomplete address information provided by the customer. Please review your shipping details carefully before confirming your order.
Order Tracking and Assistance
If you have any questions or need assistance tracking your order, please email email@example.com. We will be happy to provide you with updates and address any concerns you may have regarding your shipment.
Upon delivery, it is your responsibility to ensure the accuracy and completeness of the received items. Please carefully inspect the package for any damage or discrepancies. If any defects or discrepancies are discovered upon opening the order, please report them immediately to our customer service for further assistance."
Returns and Exchanges
For information on our returns and exchanges policy, please refer to our Returns and Warranty FAQ page, which shall be considered as an integral part of this policy.
We reserve the right to modify or update this shipping and delivery policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Email us at firstname.lastname@example.org if you have any questions or require further information regarding our shipping and delivery policy.
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